Privacy Policy

Privacy Policy

As a general rule, this website does not collect Personal Information about users when users visit the site. Users can generally visit the site without revealing Personal Information, unless they choose to provide such information.

Site Visit Data

This website records the following information regarding user visit and logs for statistical purposes: IP address from which user accesses the website; The type of browser and operating system used to access the website; The date and time user accessed the website; The pages user has accessed and the documents downloaded; If user reaches this website from another website, the address of that referring website. This information is used only to help MSTC Limited make the website more user-friendly.

MSTC Limited never tracks or records information about individuals and their visits. MSTC Limited makes no attempt to link this information with the identity of individuals visiting the website unless an attempt to damage the site has been detected or when a law enforcement agency may exercise a warrant to inspect the service provider's logs.

Cookies

A cookie is a piece of software code that an internet web site sends to user’s browser when the user access information at that site. This site does not use cookies.

Email Management

User’s email address will only be recorded if the user chooses to send a message. It will only be used for the purpose for which the user has provided it and will not be added to a mailing list. User’s email address will not be used for any other purpose, and will not be disclosed, without the user’s consent.

Collection of Personal Information

If users are asked for any other Personal Information users will be informed how it will be used if the user chooses to give it. If at any time the user believes the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify the webmaster through the contact us page.

Note: The use of the term “Personal Information” in this privacy statement refers to any information from which the user’s identity is apparent or can be reasonably ascertained.

Hyperlink Policy

At many places in this website, one shall find links to other websites/portals. These links have been placed for one’s convenience. MSTC Limited is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the contents and/or views expressed in them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. MSTC Limited does not guarantee that these links will work all the time and MSTC Limited have no control over availability of linked pages.

Links to MSTC Limited website by other websites/portals

We do not object to you linking directly to the information that is hosted on our site and no prior permission is required for the same. We do not permit our pages to be loaded into frames on your site. MSTC Limited’s pages must load into a newly opened browser window of the user.

Copyright Policy

Contents of this Website may be reproduced free of charge. However, the material has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorization to reproduce such material must be obtained from the copyright holders concerned. For all legal proceedings, only certified copies of the orders / judgments shall be considered valid.

Content Archival Policy

No content shall be presented on the Website after its expiry date. In the case of such components where validity date is not known at the time of creation, such content shall be treated to be perpetual unless expiry date is otherwise revised. For selected contents, the data will be shifted to the archives pages.

For components like public notice, vacancy, etc. only the live content, whose expiry date is after the current date, shall be presented on the Website.

The content contributors shall revalidate / modify the content periodically to ensure that expired data is not presented on the website.

Website Security Policy

This website contains information which is freely accessible, and may be viewed by any visitor. The Website Privacy Policy details our position regarding the use of personal information provided by customers/visitors. Except for authorized security investigations and data collection, no attempts will be made to identify individual users. Accumulated data logs will be scheduled for regular deletion.

Unauthorized attempts to upload information or change information are strictly prohibited, and may be punishable under the applicable laws for the time being in force.

User ID and Password Policy:

Access to sensitive or proprietary business information on MSTC Limited websites is limited to users who have been determined to have an appropriate official reason for having access to such data. All registered users who are granted security access will be identified by a user name.

Users who are granted password access to restricted information should not share those passwords with or divulging those passwords to any third parties. User will notify MSTC Limited immediately in the event, the login credentials are compromised.

Website Monitoring Policy

This website is monitored periodically to address and fix the quality and compatibility issues around the following parameters:

Performance: Site download time is optimized for a variety of network connections as well as devices. All important pages of the website are tested for this. Performance testing will be done whenever it is found that the performance of the site has gone down from the standard performance as experienced.

Functionality: All modules of the website are tested for their functionality. The interactive components of the site such as, feedback forms are working smoothly. Functionality will be tested whenever there is a change in any module.

Broken Links: The website is thoroughly reviewed to rule out the presence of any broken links or errors. Broken links are reviewed half-yearly.

Feedback: Feedback from the visitors is the best way to judge a website’s performance and make necessary improvements. Feedbacks will be closely reviewed by a committee and action will be taken accordingly as per the suggestion of the committee.

Content Review Policy

All possible efforts need to be taken to keep the content on the Website current and relevant. Different contents will be closely reviewed by GIGW Committee and necessary corrections will be made as per the review of the committee.

Relevance of the content will be reviewed on a half yearly basis.

Website Contingency Management Policy

This Website is the presence of our company on the Internet and very importantly the site is fully functional all the times. It is expected of our website to deliver information and services on a 24X7 basis. Hence, all efforts should be made to minimize the downtime of the website as far as possible.

It is therefore necessary that a proper Contingency Plan to be prepared to handle any eventualities and restore the site in the shortest possible time. The possible contingencies include:

Defacement of the website: All possible security measures must be taken for the website to prevent any possible defacement/hacking by unscrupulous elements. However, if despite the security measures in place, such an eventuality occurs, there must be a proper contingency plan, which should immediately come into force. If it has been established beyond doubt that the website has been defaced, the site must be immediately blocked. The web information manager has to decide the course of action in such eventualities. The complete contact details of this authorized person must be available at all times with the web management team. Efforts should be made to restore the original site in the shortest possible time. At the same time, regular security reviews and checks should be conducted in order to plug any loopholes in the security.

Data Corruption: A proper mechanism is in place to ensure that appropriate and regular back-ups of the website data are being taken. These enable a fast recovery and uninterrupted availability of the information to the citizens in view of any data corruption.

Hardware/Software Crash: Though such an occurrence is a rarely, still in case the server on which the website is being hosted crashes due to some unforeseen reason, enough redundant infrastructure should be available to restore the website at the earliest.

Natural Disasters: There could be circumstances whereby due to some natural calamity, the entire data center where the website is being hosted gets destroyed or ceases to exist. A well planned contingency mechanism has to be in place for such eventualities whereby it should be ensured that the Hosting Service Provider has a ‘Disaster Recovery Centre (DRC)’ set up at a geographically remote location and the website is switched over to the DRC with minimum delay and restored on the Net.

Apart from the above, in the event of any National Crisis or unforeseen calamity, Government websites are looked upon as a reliable and fast source of information to the public. A well defined contingency plan for all such eventualities must be in place so that the emergency information/contact help-lines could be displayed on the website without any delay. For this, the concerned person in MSTC Limited responsible for publishing such emergency information must be identified and the complete contact details should be available at all times.

Content Contribution, Moderation & Approval Policy (CMAP)

Content needs to be contributed by the authorized Content Managers of MSTC in a consistent fashion to maintain uniformity and to bring in standardization along with associated metadata and keywords. In order to present the content as per the requirement of the viewer, organize the content in categorized manner and to retrieve the relevant content efficiently, it is required to contribute the content to the website through a Content Management System which would be web-based having user-friendly interface.

The content on the portal goes through the entire life-cycle process of:-

• Creation
• Modification
• Approval
• Publishing
• Expiry
• Archival

Different Content Element is categorized as:-

Routine: In routine policy, Content once uploaded by the contributor is checked by himself by going through a checklist, once checklist is fulfilled, content will get forwarded to the assigned Head of department called as Approver for the review. For reviewing the content, Approver will go through the defined checklist, will give his suggestion or remarks and forward the content to Website Information Manager i.e. Moderator for Moderation.

Website Information Manager Review the content by assuring that content is following all checklist points, will give his suggestion or remarks and forwards it to the Publisher. Publisher will upload the content in the website and will give his remarks. Once Publisher Publish the content, contributor can check the content in live website and give his feedback whether the content is uploaded as per his expectations or not and accordingly contributor accept and decline the work done by publisher.

Priority - Content which are to be uploaded on a priority basis.

In Priority policy, Content once uploaded by the contributor is checked by himself by going through a checklist, once checklist is fulfilled, content will get forwarded to Approver for Approval.

Approval Reviews the content by assuring that content is following all checklist points, will give his suggestion or remarks and forwards it directly to the Publisher. Publisher will upload the content in the website and will give his remarks. Once Publisher Publish the content, contributor can check the content in live website and give his feedback whether the content is uploaded as per his expectations or not and accordingly contributor accept and decline the work done by publisher.