(A GOVERNMENT OF INDIA ENTERPRISE  


  
 

Suggestion

Grievances

Complains

Addresses

MSTC VIGILANCE

(MSTC OBSERVES VIGILANCE AWARENESS WEEK FROM 1ST TO 6TH NOVEMBER OF EVERY YEAR)

Vigilance Department, MSTC LTD handles all the vigilance matters of MSTC. This department is headed by Chief Vigilance Officer. He is assisted by Assistant Chief Vigilance Officer.

The main objective of the Vigilance Department is to develop transparent functioning without fear and favour by system improvement, watcfulness and by taking required preventive and punitive actions.
 

MSTC strives and desires to reach its Customers and Principals for soliciting their feedback and expectations for the customer friendly and transparent functioning of MSTC.Suggestion,grievancesand complaintswill be dealt with all seriousness and all necessary steps would be taken for enhanced satisfaction and confidence.

Suggestion and grievances can be given in writing and through e-mail but complaints should be given in writing giving full address and signature.

Suggestion

MSTC is making all possible efforts to make system of MSTC working customer friendly and transparent. We are sensitive to your problem faced with MSTC and solicit your suggestion for better functioning of MSTC and for your enhanced satisfaction. Suggestion can be made to any of the Regional Managers/ Branch Managers, General Managers, Chief General Managers, Chief Vigilance Officer and to Chairman.

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Grievances

If you have any grievance against any MSTC officials or any of the system followed by MSTC, you are welcome to express your grievances clearly so that they can be redressed in the best interest of yourself and MSTC.

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Complaints

If you observe that at any particular place any irregularities are going on or any of the official of MSTC is indulging in corrupt practices we request you to make a written and signed complaint to Regional Managers/ Branch Managers, General Managers, Chief General Managers, Chief Vigilance Officer and to Chairman as per your recess and perception. While making complaints it is given for your information that any anonymous pseudonym complaint are not investigated. They are simply filed except in few exceptional cases where verifiable facts are given in the complaint and approval of CVC is taken. It is also given for your information that if you make a complaint under resolution of Public Disclosure your identity would be kept secret. For such a case one should not give any reference of his identity in the main complaint letter because  the complaint would be forwarded for investigation. The main complaint should be forwarded through a signed forwarding letter where your full identity is disclosed. It is also given for your information that the complaint should not be mischievous/baseless and out of personal grudge. Against such complainants suitable legal action can be taken.

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Contact Informations 

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